Posterlounge   Support   Terms and conditions

General Terms and Conditions


1. Scope

The following terms and conditions apply to all orders placed via our online shop. Our online shop is for consumers only.


2. Contractual partner, formation of contract, correction facilities

The contract is concluded with Posterlounge GmbH.

By placing the products in the online shop, we make a binding offer on our part to enter into a contract regarding those items. You may place our products in the shopping basket without obligation and amend your entries at any time prior to submitting your binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in the shopping basket. Once you have sent your order, you will immediately receive a confirmation via e-mail.


3. Contract language, saving of the contract text

The language available for concluding the contract is English.

We save the text of the contract and forward the order data and our terms and conditions to you by e-mail. You may also view the text of the contract in our customer login area.


4. Delivery conditions

Delivery costs are added to the product prices as displayed. Delivery charges are explained within individual product offers.

We only dispatch goods en route, pickup by the customer is not possible.

We do not deliver to parcel stations or lockers.

The delivery of large goods by courier is made by truck and to the kerbside closest to the delivery address, unless expressly agreed otherwise.

We deliver within Europe. Information on any applicable delivery restrictions for large goods can be found in the help section of our online shop under ‘Delivery’.


5. Payment

The following payment methods are available in our online shop. We reserve the right to restrict the payment methods available for an order depending on the delivery country, the order value, the terminal device being used or other objective criteria.

Credit card
On submission of the order, you provide your credit card details. After you are identified as the legal cardholder, the payment transaction is automatically carried out and charged to your card.

PayPal
During the ordering process you will be forwarded to the website of PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg, Luxembourg (‘PayPal’). To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop, we instruct PayPal to initiate the payment transaction. Immediately afterwards, the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process.

Sofort by Klarna
After submitting your order, you will be forwarded to the website of Sofort GmbH, Theresienhöhe 12, 80339 München, Germany (‘Sofort’). To pay the invoice amount via Sofort, you must have a bank account that is activated for online banking, must identify yourself accordingly and confirm the payment instructions to us. You will receive additional information during the ordering process. The payment transaction will be carried out by Sofort and debited to your account immediately afterwards.

Klarna Pay later
In cooperation with Sveavägen 46, 111 34 Stockholm, Sweden (‘Klarna’), we offer you purchase on account as a payment option. Please note that Klarna Pay later is only available to consumers and that payment must be made to Klarna. When buying on account with Klarna, you always receive the goods first and you usually have a period of 14 or 30 days for payment, depending on the country of the billing address.

Klarna Financing
In cooperation with Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (‘Klarna’), we offer you Klarna Financing as an option to pay for your purchase. Please note that Klarna Financing is only available to consumers and that payment must be made to Klarna. With Klarna’s financing service you can pay for your purchases in flexible monthly instalments. The minimum value of instalments as well as possible monthly fees charged by Klarna may vary depending on the country of the billing address.

Klarna Pay now
After submitting your order, you will be forwarded to the website of Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (‘Klarna’), where you can choose from the payment options of direct debit, direct bank transfer and credit card.
Direct debit: By placing your order, you issue Klarna a direct debit mandate. Klarna will separately provide you with information about the date on which your account will be debited (pre-notification). The payment transaction is carried out automatically and your account is debited upon shipment of the goods.
Direct bank transfer: To pay the invoice amount via direct bank transfer, you must have a bank account that is activated for online banking, must identify yourself accordingly and confirm the payment instructions to us. The payment transaction will be carried out and debited to your account directly afterwards.
Credit card: On submitting the order, you provide your credit card details. The payment transaction is automatically carried out by Klarna and charged to your card directly afterwards. There is no address and credit check required during the ordering process.

eps
To pay the invoice amount via eps, you must have an Austrian bank account that is activated for online banking. After submitting your order and selecting your bank, you will be forwarded to log in to your online bank account, where you must identify yourself accordingly and confirm the payment instructions to us. You will receive additional information during the ordering process. The payment transaction will be carried out by your bank and debited to your account directly afterwards.

iDeal
To pay the invoice amount via iDeal, you must have a Dutch bank account that is activated for online banking. After submitting your order and selecting your bank, you will be forwarded to log in to your online bank account, where you must identify yourself accordingly and confirm the payment instructions to us. You will receive additional information during the ordering process. The payment transaction will be carried out by your bank and debited to your account directly afterwards.

Dotpay
After submitting your order, you will be forwarded to the Dotpay website, a payment service offered by PayPro S.A. Kanclerska 15, 60-327 Poznan, Poland. To pay the invoice amount via Dotpay, you must have a Polish bank account that is registered for participation, identify yourself with your access data and confirm the payment instructions to us. You will receive additional information during the ordering process. The payment transaction will be carried out by your bank and debited to your account directly afterwards.

Multibanco
To pay the invoice amount via Multibanco, you must have a Portuguese bank account that is activated for participation. When you select Multibanco as your payment option, a payment reference is generated automatically and sent to your e-mail address. You can pay via online banking or using your debit card at any Multibanco ATM, where you must enter the entity number, the payment reference and the invoice amount. The goods will be delivered on receipt of funds.

Trustly
To pay the invoice amount via Trustly, you must have a Swedish or Norwegian bank account that is activated for online banking. After selecting your bank and submitting your order, you will be forwarded to log in to your online bank account, where you must identify yourself accordingly and confirm the payment instructions to us. You will receive additional information during the ordering process. The payment transaction will be carried out by your bank and debited to your account directly afterwards.

Finnish online banking
To pay the invoice amount via direct bank transfer, you must have a Finnish bank account that is activated for online banking. After submitting your order and selecting your bank, you will be forwarded to log in to your online bank account, where you must identify yourself accordingly and confirm the payment instructions to us. You will receive additional information during the ordering process. The payment transaction will be carried out by your bank and debited to your account directly afterwards.

Swish
To pay the invoice amount via Swish, a mobile payment app offered by Getswish AB, Drottninggatan 26, 4th fl., 111 51 Stockholm, Sweden, you must have a Swish bank account and have linked your phone number to it. Once you have confirmed the transaction and identified yourself via Mobile BankID, the payment transaction will be carried out by your bank and debited to your account directly afterwards.

Vipps
To pay the invoice amount via Vipps, a mobile payment app offered by Vipps AS, Dronning Eufemias gate 11, 0150 Oslo, Norway, you must have a Vipps account and have linked your bank account, debit card or credit card to it. Once you have entered the required information and verified your order details, you can complete your purchase and confirm the payment instructions to us. The payment transaction will be carried out by Vipps and debited to your account directly afterwards.

Advance payment
If you select advance payment, we will provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds.


6. Retention of title

The goods shall remain our property until full payment is made.


7. Damage during delivery

If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.


8. Warranty and guarantees

We are under a legal duty to supply products that are in conformity with this contract. For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply.

Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the online shop, if applicable. Complaints can be submitted by consumers and businesses to our contact details given in our legal information.

When you exercise your warranty rights and we deem it necessary to receive the goods back in order to examine your complaint, you must send back the goods at our cost to the address given above. We are committed to respond to any complaint immediately, but no later than within 14 days of its submission.

Our customer service is available for queries, complaints and claims on working days from 10 a.m. to 4 p.m. via phone at +49 341 33 97 59 00 as well as via e-mail at support@posterlounge.com.


9. Liability

We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents
  • for injury to life, limb or health,
  • for deliberate or grossly negligent breach of duty,
  • for guarantee commitments, where agreed,
  • towards consumers.

Except these cases, our civil law liability is limited to the foreseeable and direct damages at the time of contract conclusion.


10. Online dispute resolution

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/.

We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.

Leipzig, 30/12/2021